Aircraft Maintenance Technology

APR-MAY 2018

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FROM THE FA A etc. — had not positioned the workers for success and that the maintenance error had been an honest mistake. In a quest for justice, the executive did not fire anyone. They addressed all the contributing factors and installed a replacement cowl. Later on, the German executive asked the same engineer to operate the lift for the new cowling installation. That was just! The entire workforce learned of the "damaged engine cowl event" and the fair treatment of the worker. That show of Just Culture influenced the new German-Asian cooperation in a manner that has had an extraordinary long-term impact on safety and efficiency. The moral to this story is that you do not need a lot of process and procedures to achieve justice. While written policy is very important, a just attitude is most important. A SMALL ERROR DURING TRAINING CAN BE COSTLY This story goes back nearly eight years, when Airlines for America (A4A) cooperated with the FAA to design, develop, and implement a ground/maintenance version of the Flight Ops Line Operations Safety Audit (LOSA). The maintenance LOSA development process and all related products are available at www.humanfactorsinfo.com. LOSA is a peer-to-peer assessment that takes place during normal operations. It does not have to be triggered by an event. LOSA permits observers to identify the strengths and weaknesses in the organization. Observations are absolutely nonpunitive because no names or identifying characteristics are recorded. Using a threat and error system, the observer may look at safety threats and whether the workers are managing the threats, or not. Training is critical for LOSA programs to succeed. All employees must understand the LOSA concept. The general population of employees must know that LOSA observations are nonthreatening. LOSA observers require about eight hours of training to ensure that protocols are followed and that data is somewhat consistent among observers. The negative story occurred during initial testing of the LOSA observation training. The LOSA team and trainers were preparing to launch LOSA at a package carrier for ground observations. In order to start the LOSA testing, there were extensive deliberations between labor and management. It was further complicated by FAA LOSA involvement. It took nearly nine months for all to agree to the LOSA test. IN HERE EVERYONE WANTS THE BEST TOOLS *UL or ETL Listed 8665TFQ • 65′ 12/3 SJTOW • Illuminated Nema 5-15 Quad Outlet Tap • Circuit Breaker LJR20C • Rechargeable 3 Level LED Flood Light • 2.5 Hrs Run @ 2000 Lumens/5 Hrs @ 1000L/10Hrs @ 500L KTM3315G • 1300 Lumen Cob • 15' SJTOW • Grounded Outlet • Magnet, Swivel Hook KWR6CT • USB Rechargeable • 120L. Top and 600 L. Side Light PREMIUM QUALITY WORK LIGHTS, CORD REELS & LIGHTING ACCESSORIES 24500 Solon Rd. Bedford Heights, Ohio 44146 (440) 232-5020 ext.223 www.alertstamping.com AviationPros.com/company/10133849 Australia's aerospace company Superior performance from your TPE331 engine As your Honeywell Authorized Service Centre, TAE Aerospace has the complete range of services and support you need to maintain a safe, reliable and efficient TPE331 engine fleet. We are proud to provide aircraft owners and operators across North America with the highest Australian standards of quality and safety in TPE331 engine maintenance, repair and overhaul, combined with local delivery and support. To start a conversation about better performance from your TPE331 engine, contact Mario Chavez – your local TAE Aerospace representative. You can also view our wide range of Honeywell-approved TPE331 services online at www.taeaerospace.com Call +1 706.993.0898 or email mario.chavez@taeaerospace.com AviationPros.com/company/12394320 46 APRIL/MAY 2018 AIRCRAFT MAINTENANCE TECHNOLOGY

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