Aircraft Maintenance Technology

APR-MAY 2018

The aircraft maintenance professional's source for technological advancements, maintenance alerts, news, articles, events, and careers

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COMMERCIAL MRO manufacturing business like Telair Cargo to focus more on our core competency of services and now there is less risk as airlines are financially more healthy. So now for a company our size we're much closer to that 50/50 blend and it was out of a need to survive, quite frankly, and to be relevant. I'd say being nimble is one of the strengths of the company. RWD: How does A AR set itself apart from your competitors? DPS: As leader of this company, and I believe John will follow, I look at the company from a 25-year horizon. My view is to separate the company from the rest of the world; whether it be OEMs or independent companies like us. To offer superior service, we have to be a little bit faster with more precision than the competition. I want to be listening to my customer, paying attention to their needs, designing a solution for the customer (not for me), and then execute a best in class solution. As an example, if an airline is faced with a challenge around reducing span time and repair downtimes on their maintenance cycle, I want to be out there trying to take out a day here and a day there, two days here and two days there to provide more value to the customer. I want to win on providing superior service execution. I want to be constantly innovating to come up with solutions that help my customers not just survive but help them compete, and help them win. So if you do business with AAR I'm on your team and I want to help you win. RWD: AAR has many segments and markets; MRO, the composite business, the airlift business, and so on. Can you talk about how they do or don't fit together? DPS: We think about the business more integrated than just the pieces like you said. For instance, our composite operation is really a composite capability inside of our MRO activities. Our MRO and supply chain work together in that our supply chains provide all the components parts, the piece parts, for our heavy maintenance. I think about these businesses as aviation services and we believe that's part of what's giving us a competitive advantage. We want to grow at a rate faster than the industry is growing — which means A: we want to ride the growth rate of the industry, but B: we want to take market share by doing things I mentioned. Bird The RF Experts 16 APRIL/MAY 2018 AIRCRAFT MAINTENANCE TECHNOLOGY

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