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www.AviationPros.com 37 there are certainly many examples of the complexity of potentially simple instruc- tions because of cautions from overzealous regulators and lawyers. Whether it's the OEM, the document users, the regulators, or the lawyers there are many opportunities for improvement. FFP is among the largest safety issues in aviation maintenance, actually in every aspect of aviation. It leads to errors from the landing checklist of Piper Cub to the diagnostic procedures of a Boeing 787. ASKING QUESTIONS When trying to address the FFP chal- lenge some say the solution is based on "who you ask." So FAA researchers asked various industry segments about follow- ing procedures. Applied Ergonomics Group (AEG), led by Dr. Colin Drury, conducted the work under an FAA con- tract. Drury has been working on the human factors of technical instructions since the format went from hieroglyphics on stone to parchment paper to I-pads (actually for only about 50 years). Using hundreds of event reports from the National Transportation Safety Board, the FAA-NASA Aviation Safety Reporting System, FAA technical reports, and the extensive AEG experience, they created a classification scheme, a listing of best practices, and a structured interview form for maintenance personnel and manage- ment. They went to eight diverse organi- zations that write and use written tech- nical instructions. At each location AEG conducted extended private one-on-one interviews, totaling over 150 personnel (all extensively documented in the FAA report to be published in 2018). These interviews focused on FFP incidents and on best practices to ensure that proce- dures are followed. They helped ensure that our team fully understood the chal- lenges to generate excellent samples of best practices. CATEGORIZING AREAS OF OPPORTUNITY FOR ACTION In order to address FFP the broad term must be broken into categories. There have been many classification breakdowns to categorize challenges and solutions. Readers are likely familiar with PEAR that addresses People, Environment (Physical and Social-Cultural Environment), Actions performed, and Resources necessary to complete the job. For this project AEG created the term TAPES. HELPING YOU CARRY A HEAVY LOAD. HL SERIES MILLENNIUM Miraj Corporation is pleased to introduce the Millennium HL Series starter generator brushes. An extension of our industry leading Millennium Series Long Life brush program, these brushes offer improved life and performance under the most demanding load conditions and operating environments, the Millennium HL Series - new brushes for a new generation. 345 Route 17, Hasbrouck Heights, NJ 07604 201-288-8877 • Fax: 201-288-7356 email: mirajcorp@aol.com www.mirajcorp.com STARTER GENERATOR BRUSHES In Here No One Wants the Cheapest Tools 24500 Solon Rd. Bedford Heights, Ohio 44146 (440) 232-5020 ext.223 www.alertstamping.com PREMIUM QUALITY WORK LIGHTS, CORD REELS & LIGHTING ACCESSORIES 5030AM 30′ Light Reel w/Outlet 1300 Lumen KWR6CT USB Rechargeable 120L. Top and 600 L. Side Light *All have CETLUS KCR5 USB Rechargeable 400 Lumen 8675MFT 75′ 14/3 SJTOW Lighted Tri Tap w/ Center Locking Outlet AviationPros.com/company/10134654 AviationPros.com/company/10133849