Aircraft Maintenance Technology

JAN-FEB 2017

The aircraft maintenance professional's source for technological advancements, maintenance alerts, news, articles, events, and careers

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www.AviationPros.com 43 they've really mastered their current role. Due to the fact that there is so much information to learn and retain, we find ourselves continually needing to do more research and more follow-up in trying to meet the expectations of our customers. AMT: Looking ahead, which of these would you say will be the most critical facing business aircraft owners, opera- tors, and flight departments in the next few years? WS: From the answers provided I would say experience among avionics techni- cians because there is a scarce supply as not many are going into the avionics tech training positions in schools industry wide. West Star hires military or we hire and train ourselves for the uniqueness of the avionics aircraft AMT: What would you say are the big- gest challenges relating to avionics and electronics work for a business aircraft maintenance provider such as West Star? WS: Let me caveat my answer by saying that I am currently in an avionics sales position biasing my answer. I want to look at this question not as it applies to man- dates but as it applies to typical avionics opportunities. There are many variables that we need to overcome to secure a win. I usually classify aircraft spending into three categories; the first category for expenditures is airframe and engines. The next two buckets are for discretion- ary spending; in many cases paint and interior take precedence over avionics when it comes to the level 1's decision to spend money. Now, in many cases our customers require between three and five competitive quotes. So, as you can see, all of these variables limit the high probability of securing a win. AMT: Can you provide a few examples of how your company addresses these challenges (best practices, etc?) WS: In general we try to understand our customers' needs in specifics of the oppor- tunity, provide unbiased detailed informa- tion, respond in a timely manner, follow- up as often as needed to put ourselves in a position to earn their business and moreover win the opportunity. AMT: We haven't talked much about the aircraft cabin and as we all know con- nectivity, lighting, video conferencing, and all the tools and comfor ts of the office are now in many business air- craft today. What are the top issues an Reliable De-Ice Boot Source Reliable De-Ice Boot Source Reliable De-Ice Boot Source Reliable De-Ice Boot Source Ice Shield De-icing Systems offers… • Part for Part Replacement • Easy Installation • Technical Support • 48-hour Guarantee Delivery Ice Shield is a Faster, Better, Smarter way to protect your aircraft from icing. For more information please visit www.iceshield.com or 800.767.6899 AviationPros.com/company/10134216

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