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JEROME GREER CHANDLER is a two-time winner in the Aerospace Journalist of the Year competition's Best Maintenance Submission category; he won in 2000 and 2008. His best-seller 'Fire and Rain' chronicles the wind shear crash of Delta Flight 191 at DFW. Chandler's passion for aviation safety is more than professional. It's personal. Two of his relatives have perished on commercial airliners, one of them in the infamous Braniff Electra crash of 1959. DUTY NUMBER OF STARTS ELAPSED TIME IN MINUTES 25 20 15 10 5 0 30 12.5 10 7.5 5 2.5 0 15 Competition fails after 10 starts HARTZELL 30 STARTS + Undo your thinking. HartzellEngineTech.com | +1.334.386.5400 Sure, their starter may look like a Hartzell starter – but that's where the similarity ends. We've introduced a list of features and capabilities that set the industry standards for performance, reliability and value. And while the competition has done its best to keep up, no matter how you look at it, there is still no equal to a new Hartzell starter. Q The industry's best duty-cycle performance Q Low current draw requiring less battery power Q Self resetting torque limiter for automatic kick-back protection (E-Drive) Q Integrated contactor eliminates the need for external contactor (X-Drive) Q Minimal back-torque on Continental starters – protects starter adapter Just a few of the benefits of Hartzell starters: SEVERE DUTY TEST AviationPros.com/company/10134510 www.AviationPros.com | www.AMTSociety.org 9 complex. Imagine one aircraft needs [repairs on] the winglets for instance," Bordais says, "We're telling the maintenance providers what they should be doing. But, of course, we do also have the option, if an airline asks, to get a team out there to do the maintenance ourselves." Organizational structure Structural repair is often the aim of an AOG intervention, but to accomplish that you've got to have the appropriate kind of organizational structure. To better minister to its far-f lung f leet of 72 Cessna 402Cs Cape Air & Nantucket Airlines has "two separate departments within our maintenance organization.Ó says Jeffrey Schafer, the operator's director of MRO and f leet programs. One is the Airline Maintenance Group; the other is the Maintenance Repair and Overhaul Group, based in Hyannis, M A. "Managed separately, they allow us additional f lexibility in supporting the f leet," adds vice president marketing & public relations Trish Lorino. In practical terms, here's what that means. W hen this AMT writer talked to Schafer he was working on an incident in St. Thomas in which a 402C was struck by another aircraft while parked on the ramp. Cape Air dispatched a team from the Maintenance Repair and Overhaul Group specializing in "AOG situations [relating] to airframe structure, either damage or defects," says Schafer. That freed up the already on-site airline maintenance group technicians to continue doing their job: maintaining and inspecting other airplanes. This clear division of labor pays off. "We pulled from the bench … to relocate some of our specialty resources into that region to effectively return an aircraft that's AOG into service, without taking away from the rest of the operation," says Jeffrey Schafer. That's precisely the kind of approach that renders the acro- nym 'AOG' a little less awful. AMT_6-9_Airline.indd 9 4/17/14 4:12 PM