Aircraft Maintenance Technology

MAY 2014

The aircraft maintenance professional's source for technological advancements, maintenance alerts, news, articles, events, and careers

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CHARLES CHANDLER began his aviation career as a junior mechanic for American Airlines and retired after 27 years of service. He has a masters of science degree in adult and occupational education with a major in human resources development. B U S I N E S S A V I A T I O N 14 May 2014 AIRCRAFT MAINTENANCE TECHNOLOGY trucks. Aircraft maintenance computers allow us to download fault data, perform troubleshooting and be better prepared before leaving for the AOG.Ó To deliver its mobile ser vice, ÒWe have a Crew Cab Box Truck and four highly trained A MTs with about 50 years of general experience on a vari- ety of business aircraft. They can make LRU changes, replenish f luids, change tires, wheels and brakes, make minor repairs for ferry f lights, and do minor checks. W hen we know we will need a component, we drop ship it to the air- craft's location so it is waiting when our maintenance guys arrive.Ó Duncan Aviation Duncan Aviation is another huge aviation service company that is meeting customer needs and requests through field ser- vice. Its new Mobile Interior Services offering is an example of aviation companies leverag- ing existing services into natural or new niche markets. It is for those customers needing a way to freshen or maintain their air- craft interiors but not wanting to pull their aircraft out of opera- tion or relocate it to a Duncan Aviation facility. Jeremy Rutherford is the i nter ior complet ions tea m leader in Cincinnati and coor- dinator for the company's satel- lite interior services. ÒDuncan Av iat ion bega n prov id i ng mobile interior service at our satellite location in Cincinnati for a major local customer,Ó he says. ÒOur specialists would drive to the customer's aircraft, remove the compromised piece of equipment or furnishings and take them back to their shop to make the necessary repairs.Ó Rutherford emphasizes, ÒDuncan Aviation's interior specialists are skilled master craftsmen who can quickly arrive at the aircraft and quietly and discreetly remove and replace major cabin com- ponents, clean or replace carpets, make minor repairs to cabin fixtures, or reup- holster seats.Ó Recognizing the potential of this service, Duncan began offering it nationally and now coordinators take customer requests and assign the work to its certified interior specialists located in Cincinnati, OH; Battle Creek, MI; Lincoln, NE; or Provo, UT. From these interviews we can con- clude that competition and customer expectations are driving the expansion in mobile service. These companies are staffing their mobile units with experi- enced A MTs who work effectively with their technical operations centers and have customer relationship skills. In the future A MTs will need their A&P; and FCC certificates and maybe a com- mercial vehicle operator permit. Jeremy Rutherford is the interior completions team leader in Cincinnati and coordinator for Duncan's satellite interior services. Lars Larsen working on an upholstery project; Duncan takes customer requests and assigns the work to its certified interior specialists located in Cincinnati, OH; Battle Creek, MI; Lincoln, NE; and Provo, UT. DUNCAN AVIATION AMT_10-15_BusinessAviation.indd 14 4/17/14 4:13 PM

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