Aircraft Maintenance Technology

AUG-SEP 2018

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Page 20 of 67 21 Table 2: Example HF-SMS Pain Points Obtaining high value data from frontline maintenance workers Insufficient root cause analysis (RCA) before addressing contributing factors Need for standardized RCA tools Corrective actions are too oen individual centered rather that organizational centered Sufficient resources for event investigation Enhance the shared culture between management and labor Understanding and cooperation between different labor groups (Example: pilots-mechanics, trainers- engineering) and the general aviation organizations. That was an indication that many of the solutions are likely to be generic but must be adaptable to different organizations. Best Practices On the second day of the workshop, delegates discussed the human factors-related practices that worked well. There was some deliberation on the best practices to address the Day 1 post-maintenance discrepancies. An example is the creation of tool accountability programs and technology-based tool identification to prevent “tools left in aircraft.” However, general best practices were more suitable to the workshop goal. Table 3 offers Table 3: Example Best Practices for HF-SMS Integration Peer-to-peer assessment like maintenance line-operations assessment (LOSA) A "Respect the Aircraft" program focused on preventing a drift away from procedures A program for increased management presence on the front line of maintenance New attention toward fitness for duty, especially fatigue Application of the PEAR model to simplify understanding of HF in an SMS A SMS information workflow system that all can understand The importance of frontline empowerment Use a "floor model" to offer daily safety information data to the workforce Use of daily, weekly, or monthly newsletters for frontline employees some of the best practice examples. The Day 2 deliberations showed that the integration of HF information into SMS is already well on the way. It is not a novel concept. It can be continued and enhanced. The HF-Maintenance SMS Tool/Process Specification Day 3 had the goal of summarizing the presentations and discussions to list specifications for a tool and process(es) to enhance/integrate human factors into a safety management system. The deliberations during the first two days made this a manageable task. Table 4 offers examples of “Support needed.” Table 4: Examples of "Support Needed" Specifications to Enhance HF-SMS Integration Create a dynamic "floor model" to communicate safety management data to frontline maintenance workers Create means/motivation for frontline employees to offer solutions to address hazards and related risk Create means for training departments to provide SMS-oriented examples and solutions Be sure that SMS data is relevant to frontline workers Promote the concept of many HF-champions within the workplace, to include managers Encourage peer-to-peer observation and interactive feedback During the discussions, on all three days, it was surprising that maintenance organizations share many of the same challenges integrating human factors into SMS, regardless of size. It is also very encouraging that everyone, at all organizational levels, seems to understand and appreciate the value of attention to human factors in all aspects of work and safety management. No one needs to be convinced! The critical next step must be to capitalize on the data from SMS. That data can help formalize and communicate the best practices to identify hazards and risks associated with human factors in maintenance organizations. Workshop Follow-up This article offered quick summaries of extensive deliberations. The next step will be a detailed report, published in cooperation with the three hosting organizations. That will chart a path of applied research and development. The deliverable shall be focused on operational SMS practitioners of all sizes. Stay tuned. Thank you to D Smith (OST-TSI), Ric Peri (AEA), and Ashley Awwad (FAA-CAMI) for critical partnership in planning, executing, and documenting this workshop.

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