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FROM THE FA A 38 AUGUST/SEPTEMBER 2016 AIRCRAFT MAINTENANCE TECHNOLOGY THERE IS A HIGH DEMAND FOR good human factors (HF) trainers. Every Inspection Authorization seminar, pro- fessional meeting, and formal gather- ing of aviation maintenance personnel dedicates some portion of the program to the topic of human factors. The FAA was faced with the challenge of a lim- ited number of personnel dedicated to maintenance HF. However, FAA has a number of Safety Team program manag- ers (FPM) who provide excellent pre- sentations on a multitude of safety and technical topics. This article describes a recent FAA workshop/initiative that had the goal to sharpen the presentation skills to deliver maintenance human fac- tors training and to create materials for those who teach or speak about main- tenance human factors. The plan was to identify or develop training support that could be used by many. HOW TO TRAIN THE HUMAN FACTORS TRAINER — FAA STYLE The goal: To sharpen the presentation skills to deliver maintenance HF training and to create materials for those who teach or speak about maintenance human factors By Dr. Bill Johnson TRAIN THE HF Trainer Workshop Team traveled from Charlotte, NC; Portland, OR; Seattle, WA; Cleveland, OH; San Francisco, CA; Tacoma, WA; Oklahoma City; Riverside, CA; Atlanta, GA; Columbus, OH; Denver, CO; Rochester, MN; and Phoenix, AZ. PLANNING TO TRAIN THE TRAINER WORKSHOP The HF Train the Trainer workshop design team involved four organizations. The team included the chief scientist and technical advisor program (Dr. Bill Johnson), the Human Factors Branch of Civil Aerospace Medical Institute (Dr. Michelle Bryant), the Department of Transportation Safety Institute (TSI) (Mr. D Smith), and the National FAA Safety Team (FAAST) — Airworthiness (Jim Hein). The multi-disciplinary team was well-prepared to create and deliver the Train the Trainer for Maintenance Workshop (TTT). They recruited about 10 FAA Safety Team members and Flight Standards Managers to serve as instruc- tors and beta-students for the workshop. For this workshop, all were learners. The team knew that the workshop had to be as much about training delivery and public speaking as about HF content. Many FAA Safety Team members already have excellent experience delivering training on a variety of safety topics, including maintenance human factors. Therefore, the primary goal was to enhance their current delivery skill set and develop materials and instructional methods that would be useful for future TTT and HF courses. The two-and-one-half-day workshop had three major sections: Fundamentals of Presenting (Day 1), Presentation of HF Topics (Day 2); and Applying the Techniques and Topics (Day 3). Everyone made at least one presentation and was subjected to written checklist evaluation and discussion. That meant that the work- shop was filled with high-value, profes- sional, and constructive peer evaluations. FUNDAMENTALS OF PRESENTING The first day was like a return to a college- level in the education department. Adults learn by doing and learn best when they know that they must apply that learn- ing immediately. At the very start of the course each student was privately video taped introducing themselves to a fictitious large audience of maintenance personnel. In the 2.5-minute video they had to offer