Aircraft Maintenance Technology

AUG-SEP 2016

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www.AviationPros.com 35 Hawkeye ® Videoscopes Fast, Reliable, Affordable, Visual Inspection! • Sharp, Clear Photos & Video • Large 5-inch LCD Monitor • Easy-to-Use Controls • Annotation Feature • Rugged Tungsten Sheathing • Quality Construction • Precise 4-Way Articulation • Starting at only $8,995 In stock, ready for overnight delivery! Hawkeye ® V2 Video Borescopes are fully portable, finely constructed, and deliver clear, bright high resolution photos and video! The 5" LCD monitor allows comfortable viewing, and intuitive, easy- to-use controls provide photo and video capture at the touch of a button! V2's have a wide, 4-way articulation range, and are small, lightweight, and priced starting at only $8995. V2's are available in both 4 and 6 mm diameters. Optional 90° Prism and Close-Focus adapter tips. Made in USA 800.536.0790 gradientlens.com/V2 VIDEO BORESCOPES TRY BEFORE YOU BUY! (US ONLY) FREE! 90° Prism & Close-Focus Tips When you purchase a V2 Videoscope by December 31, 2016 a $2,000 Value! AviationPros.com/company/10136580 lead through the issues that pop up on a day-to-day basis." It all begins, however, with being able to communicate with line employees and leaders. Each morning at AAR "we have toolbox meetings," says Jamroz. Safety and the issue of the day take center stage as people exchange information the way they have since time immemorial: face to face. How effective is this old-fashioned, eye- ball-intensive approach? In part because of just this sort of initiative, the AAR Aircraft Services vice president says over the last four years safety has been such that worker compensation costs have plummeted 98 percent, a not inconsequential number— both in terms of employee safety and the bottom line. OTHER LEADERSHIP MUSTS Communication isn't the only soft skill. Jamroz adds to that list "patience, tenac- ity, and the ability to think on your feet." ATS' Henrichsen says "courage" is right up there too. "The way we define that is that [leaders] are willing to make hard decisions. Maybe not the [the most] popular one — but the right decision." She says at ATS, "We look for people who have demonstrated courage through- out their career." Jamroz contends the MRO industry as a whole histori- cally has not done a very good job in developing such non-technical lead- ership skills — including critical thinking, "people skills that are required to manage the people issues" that emerge virtually every day. That's changing however, changing as more and more companies across the aero- space spectrum realize that there's more to managing than simply mastering your own particular technical discipline. "We recently conducted a leadership training course utilizing Global Jet Services [for] 30 of our managers and leaders. It wasn't a generic, off-the-shelf [affair]," says Elliott's Greg Sahr. The course was driven by employee feedback. Elliott's president calls the course "very, very targeted train- ing for our leaders and managers across the business." Has it paid off? Sahr is emphatic: "Absolutely," he asserts, "we've made tre- AMY HENRICHSEN, vice president people at Seattle- based Aviation Technical Services. AVIATION TECHNICAL SERVICES

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