Aircraft Maintenance Technology

MAY 2016

The aircraft maintenance professional's source for technological advancements, maintenance alerts, news, articles, events, and careers

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www.AviationPros.com | www.AMTSociety.org 37 Quite often, we don't even realize the effects of this unintended culture. Our lack of engaging in our "link in the chain" will eventually surface fur- ther down the road. That could mean disastrous results from our lack of aware- ness of internal customer needs because successful internal service has a direct correlation with successful external ser- vice. Today, more and more reports are focusing on drama as the key reason for loss of productivity. And drama is usu- ally the result of an organizational cul- ture which does not promote a service- minded, team-oriented entity. We are all familiar with this; we see and hear it every day. The occasions when cowork- ers point at others not doing enough. Or how so and so gets away with things and others don't and so on and so forth. We live in an era that people issues are the most predominant in our work. That is why organizations like Maintenance Managers Conference (NBAA MMC held May 2 through May 5) are focusing on the people-oriented aspects of our industry. As an indus- try, we do have the obligation to be as technically proficient as we can be. This is a reality for our industry. However, more and more we are seeing the chal- lenges in people interactions. It could be a simple situation like line maintenance becoming confused by simple inspec- tion interpretation of how to document a job. Or a pilot simply not finding time to explain a squawk or even an eager to please boss doesn't hear his team about a maintenance issue in favor of looking good in front of the aircraft owner/user/ customer. Or the shifts not passing on the important information to the next shift. These are all causes for drama which ultimately result in lack of confi- dence and job loss. When we miss our chance to partici- pate fully in the customer experience, we are "robbed" of the opportunity of gaining satisfaction in a job well done. This may affect coworkers' self-esteem, create drama, and possibly generate negative feelings within the workforce. It can also minimize the overall customer experience. Ultimately, the sooner we recognize that teamwork is a participa- tory sport, the sooner we control our own careers and destiny. For more information about organiza- tional cultures, or if you would like to schedule a service culture assessment, please contact us at ServiceElements, www.ServiceElements.com . Hawkeye ® Videoscopes Fast, Reliable, Affordable, Visual Inspection! • Sharp, Clear Photos & Video • Large 5-inch LCD Monitor • Easy-to-Use Controls • Annotation Feature • Rugged Tungsten Sheathing • Quality Construction • Precise 4-Way Articulation • Starting at only $8,995 In stock, ready for overnight delivery! Hawkeye ® V2 Video Borescopes are fully portable, finely constructed, and deliver clear, bright high resolution photos and video! The 5" LCD monitor allows comfortable viewing, and intuitive, easy- to-use controls provide photo and video capture at the touch of a button! V2's have a wide, 4-way articulation range, and are small, lightweight, and priced starting at only $8995. V2's are available in both 4 and 6 mm diameters. Optional 90° Prism and Close-Focus adapter tips. Made in USA 800.536.0790 gradientlens.com/V2 VIDEO BORESCOPES 90° Prism & Close-Focus tips available! 8 0 0 5 3 6 0 7 9 TRY BEFORE YOU BUY! (US ONLY) AviationPros.com/company/10136580

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